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CERTIFIED
Company Overview
Our Mission
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What "Good Support" Means
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🎯 Our Mission
📦 The Product
👥 Our Customers
Answer the questions below to demonstrate your understanding of tone & safety guidelines.
Click to upload video response
MP4 or MOV · Max 50MB
Certification Intelligence
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Certification Roadmap
Brand Intel Briefing
Digest the core SOPs, Tone of Voice, and Rules of Engagement.
The Sandbox Simulation
Prove your tactical knowledge against live AI-simulated tickets.
Brand Intelligence Video Pitch
Record a 45s formal pitch. Neural AI will analyse your fluency & knowledge.
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Certification Window
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Aria
● AI Training Specialist · Razviel
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KNOWLEDGE MAP
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Brand Intelligence Video Pitch
Upload a 20–60 second formal video explaining what you learned about the brand, its SOPs, and operational rules. Neural AI will analyse your knowledge directly.
Neural AI is evaluating your knowledge & professionalism
Certification Granted
All node constraints satisfied. You are cleared for active operations.
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Your video was received and is awaiting analysis. This can take a while — check back soon.
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Why
When
How
AI Coach
Analyzing conversation
Next Best Action
AI Co-Pilot
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A
Razviel AI Manager
A
AI pre-filled based on conversation
AI Discovery (Recommended)
Ask these before making a recommendation
1 — Customer Need
Skin Type / Concern (multi-select)
2 — Customer Context
Experience Level
Price Range
3 — Additional Details (optional)
Product Category
What is the customer looking for?
Recommended Product
AI Best Match
Why this fits
Alternative
How to explain
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Description
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Identity Cards
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AI Case Brief
Customer
Policy
Revenue Playbook
1. Pitch 110% Store Credit
2. Offer Free Reship Saves Sale
3. Process Full Refund Total Loss
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Mission:
Live Impact
Customer Health
Live CSAT Pred: 4.8/5
↓ scroll for suggestions
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AI Coach is active and will guide you through each case.
Module duration: . Keep an eye on the timer.
Your goal: Maintain accuracy above 90%.
Module Receipt
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Order Intelligence
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Total Paid
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Product Intelligence
Product Intelligence
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Active Cases
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CSAT Today
Solved
Queue Clear
All tickets have been handled. Great work!
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Open a ticket from the Waiting tab.
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Winding Down: Live Chats are blocked. Focus on resolving remaining cases.
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Mission Accomplished
Your module has concluded. Excellent work keeping the standard.
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AI Case Brief
Inspect
Customer
Policy
Issue a full refund to the original payment method. This action will be logged and cannot be undone.
Order total:Payment:
Select which items and/or shipping to refund. Only the selected lines will be reimbursed.
No order items found. Select a loaded order first.
Refund Total$0.00
A replacement item will be shipped at no additional charge to the customer.
This action will cancel the order and initiate a full refund. This cannot be undone.
Order: will be cancelled.
Issue store credit to the customer account. This does not affect the original order.
Select a retention strategy. These options generate message templates only — no backend changes are made automatically.
Use this when the General actions are insufficient to resolve the issue. The ticket will be flagged for L2 review.
Escalation flags this ticket for immediate L2 attention. Only escalate if General resolution was not possible.
Select the items to refund as store credit. Optionally apply an incentive bonus to encourage the customer to accept credit over a cash refund.
No order items found. Load an order first.
Credit Subtotal$0.00
Total Credit$0.00
Credit refunds are non-reversible once confirmed. Only use when the customer agrees to waive the cash refund.
AI Suggested Action
Pre-confirmation checklist
Tracking information unavailable for this order.
No tracking number is linked to this order. You may need to contact the carrier directly or create an internal investigation ticket.
Tracking #: · Carrier:
Submit an investigation request. An internal case will be created and escalated to the logistics team.
This will mark the package as officially lost and may trigger reshipment or refund workflows.
Order will be flagged as lost. The customer will be notified.
Create an escalation entry in the merchant dashboard. If the system is unavailable, an internal ticket tag will be added.
Resolved!
Color
Size
No changes yet.
Price adjustment pending merchant confirmation.
Before
After
Select a template and insert the return portal link for the customer. No API call is made.
Choose Template
Standard return portal — 30-day policy
Prepaid return label included
Policy exception — extended window
This overrides the standard return policy. Exceptions must be justified.
Generate a Shopify return shipping label for this order.
Order: · Shipping via Shopify Shipping
Create an escalation entry in the merchant dashboard. If unavailable, an internal ticket tag will be added as fallback.
Customize the denial response for the customer. Be empathetic and explain the policy clearly.
Conversation Summary
Review Before Resolving
Quality Score
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AI is thinking
Active Mission
Analyzing conversation
Inbox
History
Overview
Audience:
Avg Order:
Brand Voice
Operations
Refunds:
Delivery SLA:
AI Case Brief
Case Analysis
Confidence
Policy Details
Order Context
Order
Total
Payment
Fulfillment
AI Strategy & Guidance
Next Best Action Insight
Current Recommendation
Strategic Why
Suggested Phrases
Customer Profile
Today
Transcript not available
This conversation was resolved before transcript archiving was enabled.
This conversation has been resolved and is in read-only mode.
✨ Issue seems resolved. Mark as Solved
Waiting on customer. Mark as Pending
Requires brand authority. Escalate Ticket
✨ Mission Accomplished
Transcript not available
This email thread was resolved before transcript archiving was enabled.
✨ Mission Accomplished
This email thread has been resolved and is in read-only mode.
✨ Issue seems resolved. Mark as Solved
Waiting on customer. Mark as Pending
Requires brand authority. Escalate Ticket
Text
Link
Go to link: ||
|||
A customer report
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Inbox
✓ Solved Today
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Inbox Zero
All missions completed.
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MODULE SETTLEMENTS
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How it Works
Platform video guides
A complete walkthrough of the Razviel platform — what it is, how it works, and what to expect.
Walkthrough coming soon
A focused guide on this specific section and how to operate it step by step.
Walkthrough coming soon
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Value Generated
Revenue Engine Impact
Total Value Generated
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Aria
● AI Training Specialist · Razviel
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KNOWLEDGE MAP
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Node Master Agreement
Review the Node Master Agreement — including the Confidentiality & Data Protection Annex — before accepting.
Independent ContractorIP AssignmentConfidentiality AnnexNon-CircumventionPayout TermsDelaware Law
Clickwrap legally binding via E-SIGN Act
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What needs to be corrected
A new version of the agreement may be available
Acceptance must match your verified identity
The Agreement and Annex A must both be acknowledged
Contact Support
English Profiling & Video Pitch
Authenticate your English level via certified documents AND let our Neural AI analyze your fluency directly in a short formal video pitch.
Powered by Neural AI Private & Confidential
Documentation
C1 / C2TOEFLIELTSDuolingo
Documentation
Documentation
Previously accepted Locked
Auto-Pitch (20–60s)
20–60s Formal Attire Speak in English
Auto-Pitch (20–60s)
Auto-Pitch (20–60s)
Previously accepted Locked
Neural AI Analysis
Uploading files securely...
English Profile Verified
Video pitch ready for profile Documents authenticated
Documentation Authenticated
Profile Pitch Processed
English Introduction Approved
Intro Pitch
English introduction approved
Verification
Your English self-introduction was reviewed and approved for your profile. For your privacy, the audio transcript is not stored.
CERTIFICATION REJECTED
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Manage your operational clearance, integrations, and preferences.
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Our payout partner is verifying your submission. This usually takes 1-2 business days — no action needed right now.
Identity verification, tax forms and bank details are handled end-to-end by our payout partner's secure hosted flow. Razviel never stores personal or banking data on its servers.
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Government-issued photo ID (passport, driver's license, or national ID)
Photo must be clear, well-lit, and unobstructed
All four corners of the document must be visible
Document must not be expired
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Active Connection
Identity Verification Verified
Payout Method Connected
Recipient IDrcp_9F...2Lx
Manage payout account
Extra Module
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Action Required
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Scheduled · In your calendar
Completed
StartEnd
All caught up!
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EARNINGS
NODE STATUS
XP Available
CURRENT ALLOCATION
/ mo
The Mission
Operational Context
Coverage Model:
Expected Flow: AI Exception Handling
The Engagement
Brand Certification
Pass this brand's knowledge assessment before you start operating.
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Your data
What Razviel keeps about you, what a brand sees, and what you can ask for.
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platform — this screen will clear automatically once your session is restored.
ARIA SANDBOX
Execution Console (Training Mode)
This Sandbox is air-gapped from production. Resolve the mock tickets to complete your certification.
60 minutes
7/10 to pass
Simulated environment — actions taken here will NOT affect real customers or orders.
SANDBOX
MOCK TICKETS
Simulation Paused
Click Resume to continue your training session.
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ARIA SANDBOX
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Ticket Breakdown
No tickets were resolved.
#
Difficulty
Your Action
Expected
Result
Brand on Trial
Yields shown are projections. A trial module is worth exactly what any other module is worth — it is held pending and becomes payable when this brand's subscription converts.
TRIAL
MODULES AVAILABLE
Claim Open Modules
awaiting confirmation for the upcoming cycle.
All Modules Completed
You don't have any upcoming claimed modules. Enjoy your time off!
LIVE ACTIVITY
--:--
Remaining
CONNECTION WINDOW OPENING
Your claimed module starts in --:--.
ALL SET FOR TODAY
Great Job!
You have successfully completed all claimed modules for today.
Next Window:
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Slots confirmed.
Nothing scheduled for today — your next window opens .
Next
UPCOMING
Your week, your call
Each day has up to two modules. You confirm the ones you'll take and decline the ones you won't — no reason needed, and nothing is deducted for a module you decline.
Times are in your timezone
Every time on this screen is converted to , from your profile. Modules are named in the brand's timezone, so what you see here may not match what the brand calls them — yours is the one that matters.
No coverage slots this week
No cycles scheduled for the current week window.
Atlas11:00 - 14:00
Earned Today
Potential (Diamond)
1X
Standard
+
1.5X
Premium
+
Diamond
+
💎
Diamond Tier
Module Receipt
$0.00
Base: $0.00Coverage: $0.00Bonus: $0.00
Resolved Tickets
0
Resolution Rate
0%
Avg Response
0s
Quality Score
0/10
How can I help you today?
Coverage & Modules
Cycles, modules, confirmations
4 articles
Earnings & Payouts
Payments, tiers, projections
5 articles
Account & Access
Login, settings, security
3 articles
Compliance & Rules
Tiers, modules, privacy
3 articles
Company & Pool
Certification, selection
3 articles
Technical Issues
Bugs, errors, performance
3 articles
Start AI Troubleshooter
Guided diagnostic for complex issues. Our AI will walk you through step-by-step.
Topic not found.
AI Assistant
Online
Diagnostic Assistant
Hardware Diagnostic: Microphone
Network Latency Check
Connecting to edge servers...
For critical account issues only
If you believe this is a critical account or system error, you may reach the team directly at:
Held Pending Conversion
$0.00
You have earned on modules worked for a brand still in trial. A trial module is worth exactly what any other module is worth — it is held pending and becomes payable when subscription converts.
All Set
No modules scheduled today. Nothing pending — enjoy the downtime.
YOUR COMPANY
Tax ID
Active
Enterprise Structure
Service Contract Active
Independent Operator
Team Operators
No operators yet
Add a team operator to reinforce your company's independent service structure. They'll get their own dashboard with scoped access.
Invite Operator
Generate a 7-day invitation link. The operator will register their own account and dashboard.
Access Permissions
Team Operators will be available in a future update
By inviting an operator, you confirm they are operating under your company's service contract. This reinforces the independent enterprise-to-enterprise service structure and eliminates employment relationship risk.
My Company
You are operating as a registered operator of the following company.
PARENT COMPANY
Tax ID
Linked
Contract Type
Enterprise Service Contract
Your Role
Console Operator
Status
Active
Payment
Via Company
You operate under this company's service contract as an independent operator. All activity is attributed to the company. For payment or contract inquiries, contact your company owner directly.
Generated! Generate
Your Current Tier
Entry-level agent. Complete modules and maintain quality to progress.